By Shailesh Kumar Shivakumar

ISBN-10: 1498725503

ISBN-13: 9781498725507

Build a Next-Generation company electronic Platform with Portals and UXP

A entire consultant to Portals and person adventure Platforms presents in-depth insurance of portal applied sciences and person adventure systems (UXPs), which shape the foremost pillars of a contemporary electronic platform. Drawing on his adventure in a number of roles in different portal engagements, the writer supplies various views of a similar expertise platform.

The first part introduces portal via a number of viewpoints to cater to a large viewers, together with enterprise, operations, improvement, integration, functionality, and structure perspectives. The e-book information many novel and virtually confirmed types and frameworks, corresponding to portal worth consciousness framework, portal overview framework, portal assessment version, portal infrastructure making plans suggestions, and portal integration suggestions. you furthermore mght know about potent electronic software concepts, together with portal roadmap method, collaboration procedure, portal safety making plans, portal checking out procedure, web optimization, and analytics making plans concepts.

The moment part dives into UXP and complicated subject matters. It elaborates on UXP layout ideas, together with UXP reference structure, client contact element research, person event mapping, and responsive website design. It additionally appears at complex issues, resembling next-generation portals, portal developments, portal person event technique, omni-channel approach, portal KPI, portal pitfalls and most sensible practices, portal safeguard, portal governance, electronic application administration, and portal functionality engineering.

In the 3rd part, the e-book provides 4 case experiences regarding intranet portals, retail portals, customer support portals, and portal content material administration. It discusses company drivers, demanding situations, portal options, and resolution merits for every of the case studies.

Written by way of a pro practitioner, this ebook balances the middle issues of recent portals besides rising applied sciences within the electronic area. appropriate for the full electronic know-how group, together with IT managers, electronic architects, builders, and testers, it provide you with a pragmatic consultant for effectively development top practices-based electronic structures with forward-looking good points.

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Extra info for A complete guide to portals and user experience platforms

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He is featured as “Infy star” in the Infosys Hall of Fame and has recently led a delivery team that won the “Best Project Team” award at his organization. He holds an engineering degree in computer science and has completed the executive management program from the Indian Institute of Management, Kolkata. com. com/in/shaileshkumarshivakumar/. xxxiii Section I The Art of Developing Portals 1 Thinking in Portals: Introduction to Portals The term “portal” means different things to different people.

Let us now look at the business transformation that can be enabled by portal technology. 18 A Complete Guide to Portals and User Experience Platforms Enterprise Opportunities for Portal We have seen the key business drivers in earlier sections. In addition to those drivers, portal platform can open up further possibilities for business. The following are the main enterprise opportunities for portals: Portal as a solution to enterprise challenges: Portal technologies can be used to effectively address the following enterprise challenges: • Absence of personalized user experience • Expensive, redundant infrastructure and processes across business units • • • • • • • • • • • • • • • Absence of effective governance Multiple points of access for various applications Limited aggregation and integration capabilities and the absence of holistic view Nonintuitive information architecture Lack of standard user experience design Limited ability to support mobile devices Absence of integrated experience across various channels with seamless and synchronized user experience Business lacking required control (such as business-driven site management and campaign and promotion setup) over sales and marketing initiatives Need for improvement in system agility Unreliable knowledge, solution, and document management systems No easy way to discover relevant and context sensitive information High dependency on support team Existing systems are not able to scale to meet the increased demand impacting business growth Challenges in rolling out new changes at multiple geographies Silos of multiple applications leading to inconsistent user experience Process improvements: There are multiple ways where a portal solution can lead to improved processes.

K, Udaykiran Kotla, and Sreenivas Kashyap at Infosys for ensuring a timely review and approval for this book.  P. V. Suresh, for his constant encouragement and immense support. My extended family provided the much-needed moral support during the course of this project. I immensely thank Vasanth T. C for their care and encouragement. My special thanks to Aastha Sharma, Marsha Pronin, Alexander Edwards, Richard Tressider and the editors, designers, and the publishing team at Taylor & Francis Group/ CRC Press for providing all the necessary and timely support in terms of review, guidance, and regular follow-ups.

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